Frequently Asked Questions

Payment

What forms of payment are available?

・Credit card, convenience store payment, Alipay, PayPaliDEALBLIK ,PAYCO, GrabPay

For convenience store payment, an email message regarding payment will be sent from KOMOJU after you order. Please note that the order will be canceled if payment is not made within two days. In addition, an email message regarding payment at a convenience store will be sent from komoju.com. If domain-specified email reception is set, please turn off the settings or register "komoju.com" in the domain specification.

When convenience store payment is used, a separate settlement fee of 190 yen (including tax) will be charged.

Ordering

Can orders be edited?

Once an order has been placed, we cannot accept cancellations or changes. We ask for your understanding.

Delivery

When will the products arrive?

The scheduled shipping date is noted on the Details page for individual products.

Please check this before purchasing.

Please note that we are unable to respond to inquiries regarding shipping time before the scheduled shipping date. Your understanding is appreciated.

For products that are no longer available, please check the delivery schedule.

Is it possible to change the shipping address and shipping method?

Once an order has been placed, we cannot accept cancellations or changes. We ask for your understanding.

Take particular note that ordering time and shipping time will be different when purchasing ordered products.

How much are shipping costs?

Shipping costs depends on the ordered products and the delivery method. From the delivery methods available at the time of ordering, please confirm the amount and the delivery time, then select.

Where is the tracking number?

See the email sent when shipping starts, or the order confirmation page.

Registration and updating of the tracking information on the tracking site of the delivery carrier may take up to 1 to 2 business days. Please make note of this.