Users' Guide
1.Purchase
When you find something you like in the shop, hit the "Add to cart" button to add the item to your shopping cart.
Items in your shopping cart will be packaged and shipped together when you place your order. If you wish for items to be sent separately, please place separate orders for the items.
Confirm the contents of your shopping cart, hit the "Check out" button, and proceed to Registration of Orderer Information.
※The price shown in the cart does not include shipping fees.
※Shipping fees will be calculated and shown automatically after registration of the delivery address.
‘ALPHAZ’ MEMBERS Only
XG OFFICIAL SHOP has some products that can be ordered only by members of XG OFFICIAL FANCLUB "ALPHAZ". You can log in with our "ALPHAZ" (+ID) email address and password from the product page to complete the purchase procedure.
Fanclub Members ▷
Please log in using your "ALPHAZ" (+ID) email address and password to complete the purchase.
Non-Fanclub Members ▷
Register here and use the registered"ALPHAZ" (+ID) email address and password to log in and complete the purchase.
2.Registration of Orderer Information
Please enter the orderer information (name, address, contact information) necessary for shipping the products.
※To request delivery by DHL or FedEx, be sure to enter information in Japanese or English. If the information is not in Japanese or English, shipping may not be possible.
※We will send an "Order confirmation E-mail" to the e-mail address you entered. Please make sure that you have set your spam filtering or e-mail preferences so that you can receive "shop.xgalx.com" and "support-user.com" e-mails. Please contact your cellular carriers or the manufacturer of your email software for more information about your contract details and settings.
3.Selection of delivery method
The ordered products will be sent directly from Japan to the orderer. Available delivery services and their fees will be shown based on the items in the cart and the shipping address that was registered. Please select your preferred delivery method.
※The scheduled starting date for shipping is noted on the Details page for individual products. Please check this at the time of purchase.
※If products with different scheduled shipping dates are selected at the same time, the products will be shipped together on the shipping date of the product with the latest date.
※We use different shipping services throughout the region of your orderer.We can not deliver products for some countries and areas, and can cancel your purchase.
4.Payment
Multiple payment methods are available at this SHOP. From among the available credit card（VISA、Master、AMEX、JCB）, Google Pay, Apple Pay, Alipay, PayPal, PayPay, LINE Pay, WechatPay, GrabPay and convenience store payment methods. please select and register your preferred method.
※It is possible to register a billing address that differs from the delivery address.
※Payment information can be registered on the site. By registering this information, it will not be necessary to register the information again when next placing an order.
※Please inquire with your credit card company or payment service regarding the timing of the debit.
5.Cancellations, Returns, and Exchanges
Please note that once an order is placed, we generally are unable to accommodate customers' requests for returns or cancellations. However, if initial defects or damage are found in products, we will replace the items with new ones if we receive contact within seven days from the arrival of the products. We will also bear return shipping fees for cases of initial failure or damage.
※The size shown generally refers to flat measurements. Some discrepancies may occur.
※Depending on the monitor and display environment used, colors and textures may appear different from those of actual products.
